Let’s put it right.

A missing link, a faulty file or a question about cancelling? Here’s what happens next.

Missing or expired download link

Find your downloads can send a fresh link during the 30-day access period. Save your PDFs to keep them. That access window does not limit your statutory rights: contact support if a problem remains or the window has passed.

Faulty files, missing pages or an incorrect personalised file

Tell us your order reference and what is wrong. Please do not email payment card details or children’s addresses, dates of birth or photographs. If our file differs from the name and choices you approved, we will put that right.

Digital content must be as described, of satisfactory quality and fit for purpose. Where the law provides for repair or replacement, it must be at no cost to you, within a reasonable time and without significant inconvenience. If that is impossible or is not done as required, you may be entitled to an appropriate price reduction, which can be a full refund.

An agreed refund under those digital-content rights is paid without undue delay and within 14 days, using your original payment method unless you expressly agree otherwise. We do not charge a refund fee.

Cancelling before the download starts

You normally have 14 days from the contract to cancel digital content. If you expressly request immediate supply and acknowledge losing that right, the cancellation right ends when supply begins. This does not remove your rights for faulty or misdescribed content.

To cancel before supply begins, contact the seller with a clear statement. You may use this wording, but do not have to:

I give notice that I cancel my order [order reference], ordered on [date]. My name is [name], my checkout email is [email], and today’s date is [date].

No reason is required. Read the full terms for how the order is confirmed and supplied.

A spelling mistake or a printing problem

Check your personalisation preview before paying. If you spot a mistake afterwards, contact us to discuss the options. For printing, download the PDF first and use A4 at actual size (100%), following that pack’s instructions. A printing issue does not automatically mean the file is faulty; we will help identify the cause.

Printed goods and delivered bundles

These are still in planning and cannot be purchased here. Physical delivery, cancellation and returns terms will be provided before that range goes on sale. The rules for downloads should not be applied to future printed bundles or toys.

Contact and unresolved complaints

Help & contact provides the seller’s support route. If a complaint is not resolved, the seller will explain the applicable next steps and any relevant alternative dispute resolution information. Your legal rights remain unaffected.

This is a development preview. The seller’s identity and support address must be supplied before live sales.